I’ve been pretty interested by the current issue with D3 and people having their accounts compromised, but it’s getting pretty frustrating on the tech support forum now so I need to vent a bit (and I’m not happy at finding out over in EU we pay more than US for these authenticators that are supposed to be sold at cost i.e. Blizzard don’t make a profit).
What usually happens when someone reports an account compromise on the forum is you get a few people saying “yeah this happened to me too”, some helpful folks saying what the OP and others can do to regain control of their account, restore their items and further secure it, and then a bunch of tools going “it’s your fault, get an authenticator.”
And if you had an authenticator active but your account was still compromised?
Massively frustrating because it’s not exactly a secret that security tokens like the Blizzard Authenticator (physical or mobile app) are vulnerable to certain types of attacks, it’s just not as common Battle.net accounts are compromised in this way than by not having one and having their account details know either through some phishing scam or malicious software on their machine (apparently).